Terms & Conditions

The Roads Queen

Terms & Conditions

  1. Roads Queen is not responsible for accident, human loss or property loss. The services provided by The Roads Queen are at the Rider’s own risk.The Rider takes full responsibility for damages caused by him/ her/self. The Rider is solely responsible for any liability, claims resulting from actions or events occurring during the rental period or as a result thereof including but not limited to any death, injury or damage.
  2. The Rider is obliged to obey all road and traffic laws and regulations, if any applicable to RQ riders.
  3. Freehand operation of RQ cycles is not allowed at any time.
  4. The Rider is advised to wear helmet while riding the cycle.
  5. The Rider is advised to park the bicycle only in acceptably marked locations.
  6. Roads Queen provides Cycle on Rent service only for health and travel purpose, not for any personal use.
  7. Once the cycle and the Helmet is with the Rider, its responsibility lies completely with him/ her.
    • They shall be made liable for in cases of improper and / or unauthorized use of the Bi-Cycle.
    • They are liable for damages until the Bi-Cycle returned has been inspected by The Roads Queen Team.
    • If the Bicycle is stolen during the rental period the Rider is liable for it and has the pay the Cycles cost to The Roads Queen.
  8. “Roads Queen” is not responsible for any loss of human/ property/ animal etc.
  9. Roads Queen will provide service at door step, at an additional cost of Rs 300/- if required during the rental period.
  10. If there is any replacement of parts needed at the time of the service, the rider is liable to pay for it.


Payment Policy

  1. The refundable deposit of Rs 1000/- has to be paid in full online while placing the order. The remaining deposit can be paid upon delivery via Credit/Debit card/cash or online system.
  2. Extra charges (if any) have to be paid at the time of delivery. This will be discussed before the delivery.
  3. Rider will receive email reminders on their registered id .
  4. Monthly/weekly rentals have to be paid online before the due date to avoid late payment charges of Rs.100 – per day
    Refundable deposit does not include any monthly rent. It is simply a security deposit which takes care of the damages (if any) and any default in payments.
  5. Please note that ‘ Roads Queen ‘ has the right to physically remove the rented item in the event of default on payments if not paid within due date .

Damage Policy

  1. The rider agrees to pay for any damage to, loss of, or any theft (disappearance) of items, regardless of cause or fault. Item damaged beyond repair will be paid for at its Market Price.
  2. Any damage that results in the product being unusable will result in the value of the product being charged to the rider.
  3. Any variation showing damages, if ascertained as not caused by normal wear and tear, will be charged and would have to be borne by the rider.

Tenure of Contract

The contract has a lock-in period that is equivalent to the tenure of the contract that is agreed by the rider while making the booking. Contract shall not be terminated before the tenure. In case of early termination,1 week prior notice has to be given otherwise extra charges which is 75% of the cycle rental has to be paid by the rider. Similarly, the tenure can be extended for a maximum period of 1 month by notifying us 1 week prior to the end of the contract. If the rent is not paid within 2 weeks of the due date, ‘ Roads Queen ‘ has the right to pick up the rented items back from Riders premises.

Delivery Policy

  1. The Rider or his/her representative has to be present at the agreed date and time.
    Otherwise extra shipping costs will be charged by ‘ Roads Queen ‘
  2. Delivered items cannot be returned unless they have major defects & are non-functional.
  3. Once accepted by the rider or his/her representative at the time of delivery, items will not be replaced before completion of the tenure.
  4. Though we conduct detailed quality checks before delivery, the rider is expected to check if there are any damages at the time of delivery and report the same to representative of ‘ Roads Queen ‘ and photos shall be captured of the same.
    Photos of the rider will be taken with the items delivered for our records.
    Please note that the rider should ensure the entry of delivery vehicle inside the premises.

Pickup Policy

  1. The rider needs to inform Roads Queen 1 week prior to the end of the contract if he wishes to extend or end the contract. Roads Queen will send across a notification regarding the same as well.
  2. Pick-up date and time will be mutually decided by rider and Roads Queen.
  3. The rider needs to be present at the agreed date and time. If a ‘mutually scheduled’ delivery needs to be rescheduled due to non availability of the rider, additional logistics costs incurred will be charged to the rider.